Support
Q: What methods of shipping are available?

A: When you place your order, you have the option of selecting one of two shipping methods: Ground or 2nd Day Air (Second Business Day). Piecell does not ship orders on Saturdays, Sundays or on U.S. national holidays. We cannot ship to P.O. Boxes, military addresses or international addresses.
Piecell does not sell or rent your personal information to others unless you provide us with specific permission indicating your acceptance of third-party information.

For more detailed information, please read our Privacy Policy
Q: How do I register my product to qualify for the warranty?

A: Piecell does not require you to register your product to qualify for the warranty. Please check the replacement section below for more details. Please check our warranty policy for details on warranty coverage.
Q: How do I return an accessory or get a replacement from Piecell?

A: Please check our Return Policy for more details.


Q: How do I file a claim for a defective accessory?

A: Please check our Return Policy for more details.


Q: How long does it take Piecell to reply to my return or replacement request?

A: Please make sure you've emailed [email protected] and have read our Return Policy completely. Piecell usually answers emails on Monday – Friday from 9 AM to 5:00 PM (PST) excluding holidays.
The coverage

Our warranties protect the original customer from defect in material or workmanship. Damages from normal wear and tear, alterations, misuse, neglect, accident, service by non-authorized service centers, or acts of God are not covered under these warranties.

Replacement procedure

For more information on domestic or international replacements, please contact [email protected]

TWO YEAR LIMITED WARRANTY

This wireless product is covered by a limited warranty to the original purchaser only in that this product is free from defects in workmanship and materials for TWO YEAR from the date of purchase (damages through normal wear and tear, alteration, misuse, neglect, accident, service by anyone other than the authorized service center, or act of God not included). During the warranty period and upon verification of defects, this wireless product will be replaced when returned with proper proof of purchase. This limited warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranty of merchantability or fitness for a particular use. For all warranty claims, the product must be returned in accordance with Piecell's return policy.
What qualifies for a refund/return

Piecell has a 30-day money back guarantee on all purchases. If you are not 100% satisfied with our products, please first email [email protected] to start the return process. All returns require sending back the product with its original packaging within 30 days of purchase for a full refund. After the 30-day grace period, Piecell will not accept returns unless the item is defective under our warranty terms. Unfortunately, Piecell cannot process refunds for items purchased at other retailers.

What qualifies for a replacement

Piecell is happy to send you a replacement for the defective item still under warranty. If the defective item is no longer available, Piecell will replace the item with an equal or lesser priced item at the discretion of the customer.

Replacement on discontinued items

Should Piecell be unable to replace an item that has been discontinued, the customer will be offered an item of their choice with a value comparable to the item as shown on the original purchase receipt or invoice. Piecell has the right to disclaim any limited warranty on discontinued products.

Where Did you Purchase the Item?

Your Piecell Order Number or Proof of Purchase, ie Receipt (Required)

What was the problem?

If you are an international customer, please contact us first for further instructions before shipping the product to us.

THE CLAIM PROCESS

Once our Customer Service team receives your claim from above, you will receive instructions on the next steps in getting your item into Piecell’s Quality Control Department for evaluation. Please note customers are responsible for shipping charges on sending the defective item back to Piecell. There is a standard shipping charge for all replacement items to cover the cost of postage. During the evaluation process, our technicians will decide the approval status of the item based on our warranty guidelines. This evaluation process usually takes 5-7 business days. For International orders, the customer is responsible for shipping and duty charges on the replacement. Thank you for your patience at this time. Piecell employees take pride in taking care of all their customers.